Someone brought over the tabs from the bar, which said that we'd ordered one more peach schnapps than we had done. I explained that I'd had to ask twice for one of my drinks, so perhaps this was why they had an extra one on the tab, although I never received it. But they wouldn't have any of it. The angriest was a pretty waitress wearing a flowery ao dai. She claimed to be the manager and, when it became obvious that Jessica would not pay for the extra drink, began screaming and accusing us of lying. Jessica screamed back that she would never come to this bar again if they charged her for an extra drink. Of course, it wasn't the cost of the drink that mattered, it was the terrible customer service that could only be excused if the staff were dealing with incredibly drunk and aggressive customers (I promise we were very well-behaved). After ten minutes or so of "You listen to me!", "No, you listen to me!", it was finally resolved when the fuming girl snapped "Ok, you are very poor, I will pay for this for you".
A Polish-American couple were sat on the next table watching this incident. "Welcome to Vietnam", the man said, leaning over. It turned out they had only been in the country about as long as I had so were probably not qualified to say this to Jessica, who has been here for fifteen years, but talking to them was interesting: the man told me his overwhelming impression of Vietnam was that everybody was trying to rob you in some way or another. At least, that's the polite interpretation of what he said. It was sad that he'd had this experience; Jessica told me she never usually had any trouble of this kind, and I'd certainly never seen anything like it before, in this country or any other. What struck me the most was that in the face of a threat of losing at least two customers forever, the waitress would not back down over a drink that cost about £3; evidently, she was far too proud. But this has not been my impression at all of customer service in Vietnam. Certainly, I have experienced shopkeepers becoming rude and angry when you spend time looking at their wares and don't buy anything, but I had just spent the whole day shopping and had been treated respectfully and helpfully. It's true to say that the notion of 'customer service' is not really recognised, but as often as you will experience poor treatment in shops and restaurants in Vietnam, you will experience friendliness and people going out of their way to help you.
We weren't too affected by the ugly incident; we both found it very entertaining and joked about the waitress during our taxi ride home. We weren't staying out late because we had an early start the next morning to take part in the annual Terry Fox charity 5km fun run. This run takes place over the world and is the biggest one-day fundraising event for cancer research, with around $500 million having been raised since the first run in 1981. The event is a commemoration to the Canadian cancer activist Terry Fox who began an epic cross-country run with one artificial leg after being diagnosed with the disease. He died in 1981, at the age of 21.
Jessica at the start line |
I had lazily chosen to take the bus into Phu My Hung instead of cycling, leaving me with a long walk home after I'd had my lunch. I didn't mind though, because it was an unusually bright day with a clear blue sky. I enjoyed the gentle warmth as I walked along half-shaded paths and along the river. I'd forgotten how much I enjoy walking. Here, I only ever cycle or take the bus. Jessica and I take advantage of her company taxi card for the shortest journeys across the city centre; walking is a form of exercise rather than a means of transportation, reserved for power-marching around the local area or climbing Mount Fansipan. The hour-long walk home gave me the chance to take in the scenery and mull things over in my mind that faster transport methods don't allow.
Jessica left for Singapore this morning and will be away until Wednesday. I have one week to go before Chris arrives, the start of several months of activity as we go travelling and my parents and best friend come to visit me. I have been looking forward to this time for months! Before she left, Jessica told me to make the most of my last week alone, because I won't have any time to myself for a while afterwards. Lots of long bubble baths and painting my nails? Possibly... But I will try to get some work done this week as well!
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